Olivet International Inc at 11015 Hopkins Street, Mira Loma, Jurupa Valley, California.

They don't stand behind their products! I purchased 3 hydration backpacks with an Olivet hydration pack in it from Sam's, 2 of which had leaking hydration packs (the backpack itself was made by Coleman, but the hydration pack inside was made by Olivet). Long story short, after emailing with Olivet and waiting 2 weeks for another reply, I finally emailed them back and was told to just return the defective product to Sam's. There are several problems with this: 1. It had been WEEKS since I started emailing Olivet and Sam's ran out of backpacks by then so I couldn't just return mine and get new ones; I'm out 2 hydration backpacks for my kids now. 2. I was told they were forwarding my email to someone, but 2 weeks later, I had to email them to get a response (that's not good customer service). 3. The defective products are Olivet's responsibility because they manufactured it, not Sam's Club's responsibility, but they just want Sam's to take responsibility for it.

The only reason they got 2 stars instead of 1 is because the person I emailed with was friendly. But I will not do business with them again because they don't take responsibility for their defective products. There are many things they could've done to make me happy (ex. send me new hydration packs, send me a free product if packs are not available, send me a high value coupon, etc.), but they did none of it. If you think a company should stand behind their products and take care of customers who purchase defective products, then DON'T by any of Olivet's products/brands.